C, ② ④ ⑤ ⑧ ⑨
D, 96%
9. Why do I import CSV files to other sites pat Assistant – Product management, product pictures, product details and product categories see the
1 found in the case of false invoices, 1st illegal to give a “warning” handle () days, the mall, buckle up assessment () points
27. store merchants to send QB activities need to know what?
B, ② ③ ④
25. QQ Mall merchants assessment which includes the following content
C, log-in automatically distinguish between different work
B, the overall data and objective indicators, subjective indicators of service
D, above all
A, CSV files
D, red text message “Export the current list, express a single wrong”
D, ① ② ③ ⑦ ⑨
D, the above have
A, you are not certified by the identity pat sellers, pat Assistant – Product Management currently only allows the use authentication of the seller;
16. Batch evaluate which of the following temporary support evaluation type
33. upgraded to pat after multiple customer service number, QQ newly added friends become strangers because _________
A, editor
C, nearly 30 days of being shot making punishment
B, Q coins and sent by Tencent party settlement, probably sent in 30 working days, merchants and buyers only need to explain why there is no charge Q coins received. Recommend buyers wait;
C, 48 小时
C, 20%
12. Login pat more customer service, why not shop online display
D, permanent preservation
B, early release, not after use can accumulate
A, 12 小时
31. use the “Order Management” found incomplete orders how to do?
④: QQ Mall EDM promotional page
A, 518800795
38. exporting data, when a buyer the same name but different single shipping address, it will appear which prompts the following :
D, A and B options are not
⑦: pull the new rate ⑧: single store repeat purchase rate ⑨: customer average response duration ⑩: favorable rate
C, support windows, Paul Cheng set functions – synchronous “I patted the” new features
B, the embedded pat on the Internet, “I patted” page
C, Q coins bear 80% of the cost of business, Tencent take 20 %; follow-up will find the business settlement.
A strong> , received strong>
D, 72 hours and 20 through QQ consensus, the buyer agrees to delete the wizard to assist the evaluation of evaluation, you need to provide What kind of information to the VIP Service wizard it?
①: Volume ②: turnover ③: purchase conversion rate ④: Customer response rates ⑤: payment conversion rate ⑥: refunds
D, of the above options are not on the
B, 40 %
D, above all
39. after the determination by the customer are the responsibility of the seller and the number of complaints resolved complaint response and behavior assessment scores will be deducted up to a fraction
28. pat assistant “Drafts” support the export of _____ files.
23. in the complaint and the transaction process, using uncivilized language and personal attacks, abusive language, given the 1st violation “warning” () days of punishment.
A, multi-customer clearing system comes with default logging friend
C, ① ③ ④
C, negative feedback
6. patted the Assistant can not login how
C, 7 天
D, more are likely to
7. the complaining party in the complaint, the complaint failed to indicate corresponding or fail to provide evidence to explain the reasons for complaints, but can not contact the complaining party circumstances, for the first time a user complaint of malicious, pat what network will give the results?
A, the overall data and objective indicators, subjective indicators of service, high-voltage
13. sellers seating on an evaluation of the dispute initiated by a complaint, suggest seating initiative to contact the buyer wizard amicable settlement of this evaluation . So Joe Smith for this evaluation frequent telephone contact buyers, a morning, afternoon, two, or even ten at night, they would call to the buyer. Buyers can not stand this harassment, this case is described in the complaint, the seller connotes what penalties will be patted net?
D, ① ② ④
B, 98%
A, download pending orders
B, ① ③ ④ ⑤ ⑦ ⑨
A, ① ② ③ ⑤ ⑧ ⑩
C strong > , provide transaction order number, buyer strong> QQ strong> numbers, provide an effective consensus chat Screenshots strong>
14. more customer service in the How to delete customer group _________
A, you sign the QQ, then that number is normal QQ, will not be sent automatically to guide language;
2011 年 08 月 26 日
A, restricted flow shop 3 days ban on various types of recommended place, activity 3 days, and $ 200
D, the above test results can be
merchants can apply for the following C What resources ()
(http://service .qq.com/info/16029.html)
22. QQ Mall merchants to join “QQ Mall store promotion group” What are the requirements?
①: the occurrence of special circumstances, product information has changed, Please apply for 3 days in advance of the links and modify the price of individual commodities.
D, above all
A, using a direct landing delete QQ client group
A, 7 days, 5
①: S – than expected, the test results 90 points or more;
24. if more than one staff used to play with a single function, how to distinguish?
B, a sales and product details commodity description inconsistent
C, the shelf in the store all the goods
B, 1 天
A, ① ② ⑤ ⑧ ⑩
D, more options Items can be
③: B – to be improved, the test results 60 to 75 minutes;
D, given a “warning” 30 days punishment
B, while landing the QQ
assessment results A, B, which merchants can apply for the following resource ()
C, 3 天
C, clear the browser temporary files, uninstall reinstall
A, see the login assistant account whether the identity of the seller
C, all customers within the customer group emptied the packet automatically deleted
A, disclose buyers information privacy case
D, more options Items include
A, shop owners must use no more than the opening of private customer service QQ adding “store promotion group”;
②: one thousand spike (special), ten thousand spike (special) < br /> D, 5 天
①: one thousand spike (special) ②: ten thousand buy (special) ③: Thursday snapped ④: new season ⑤: live special edition
35. The following violations circumstances, will reduce the store promotion efforts, the scoring system in the shop to give less points
B, ② ③ ④
D, the above is
A, 60%
B, the direct attachment shop
B, the network firewall is not set to use the network to allow pat assistant, if you run a network firewall, set the network firewall to allow pat assistants use the Internet.
A, the last 30 days
①: QQ Mall recommended brand
C, version of the low
A strong> , early release, cleared the end of not accumulate strong>
A, QQ message directly to say: We negotiate better, please delete
D, ① ② ③ ④
D, direct attachment shop
B, restricted shop flow, 7 days a ban on all kinds of recommended position, activity 3 days, and fined $ 500
26. more customer service will save long chats.
37. business assessment level divided into those
D, 500
③: live special edition
B, the last 60 days
D, above all
B, ③ ④ ⑥ ⑦ ⑨
D, business for rectification, the shelves of all goods
B, directly to the VIP channel, said: We consensus, remove
B, DATA file
32. because both have been evaluated disputes, seller added the reply Joe Smith wrote in the evaluation of the buyer name and phone number of John Doe, Joe Smith will be subject to pat net sellers what punishment?
C, Service subjective indicators, by sub-
A, ① ② ③ ④
A, black text prompt “export the current list, express a single wrong” B, black text prompt “the current list have the same buyers did not express a single combined “
⑦: pull the new rate ⑧: price sampling ⑨: Product details page produced ⑩: favorable rate
A, warning 3 months
A, can not distinguish between < br /> 10. test results for the S, which businesses can apply for the following resource ()
C, the shelf
C, late payment, not cleared, do not accumulate
40. Which of the following indicators are indicators of objective data existing stores
29. the complaining party has withdrawn the complaint how long it takes to re-activate the complaint?
A, 30 天
D, 5 points
②: commodity goods in the activities provided during the period, stock the shelves of the product manual.
④: promotional merchandise can not be completed within 72 hours delivery
C, the last 90 days
A, 99%
17. Which of the following behavior will not result in direct examination scores count zero
⑥: buy ⑦: the sale will be ⑧: prices always drop ⑨: Hot recommend ⑩: weekend 包邮
B, updated proofreading orders
C, red text message “in the current list the same buyer does not express a single combined “
D, restricted flow shop 3 days ban on all kinds of recommended position, activity seven days and fined $ 500
D, ① ② ④
A, ① ② ③ ④ ⑤ ⑥ ⑦ ⑧ ⑨ ⑩; ③ ⑥ ⑦ ⑧ ⑨ ⑩; no resources
4. store to promote responsible yangyang QQ number?
2. pat Assistant can not log in, it is usually what causes
A, 12 小时
41. buyers received goods and consultation with the parties or online description of the situation is not entirely consistent ( or defective), and the seller refused to negotiate, verified set up, patted network will make the kind of punishment for the seller?
B, delete
C, 10 min
36. received less than the number of shops will affect the assessment scores
B, 15 minutes
5. more customer per Japan only allows you to proactively add ____ friends
A, all store at least 20 yuan to send 1Q coins, $ 100 to send the digital class 1Q currency, attention is all the shops are to participate in activities;
C, commodities properties of the problem
B, to give a “warning” 15 days punishment
①: Volume ②: Customer Service Rep ③: purchase conversion rate ④: Customer response rates ⑤: platform with ⑥: refund rate < br /> 8. After upgrading to pat more customer service, why not receive the automated guided the other language?
C, ② ④ ⑤ ⑥ ⑧ ⑩
B, network firewall is not set to use the network to allow pat Assistant
B strong> , strong> 24 strong> hours strong>
②: A – in line with expectations, the test results 75 to 90 minutes;
C, 97%
C, customer communication and use uncivilized language , travel ironic, oblique accusations, etc. affect the experience of buyers;
B, 88881670
C, to give a “warning” 20 days punishment
D, 15 days, 5
C , upgraded to more customer service number, QQ number as normal when all the information generated will be permanently lost
A, merchandise pictures, details of goods issue, goods classification
21. “online commodity management” main interface functionality of the left list “of goods sold in the same name”, the system will automatically check out the “sale of goods” in the same trade name products, can do the following
A, login status is not set
B, buyers of businesses complaints
B, and more customer service system to find the customer group directly right click select delete
B, ① ② ④
B, 15 天
④: C- – failure, assessment score of 60 points or less;
A, given a “warning” 7 days punishment
B, 15 days, 3
D, product quality defects, discounts, gifts, invoice problem
B, adding “the new store to promote” group after the group must follow the group seek to amend the card; For example: 855,002,147 him her flagship store. The right group of card should be: [2147] he she
A, batch editing product information
③: modify replace the goods with active links to merchandise.
D strong> , false marks the seller shipped strong>
C, the last login is not used more than pat Service
15. Which of the following promotion resource assessment of the S-class businesses can only use
C, A and B are
18. more customer service system mass rule
C, restricted flow shop seven days a ban on all kinds of recommended position, Activities 7 days and $ 200
C, ① ③ ④
A, 100
B, fined $ 500
A, high-voltage offense QQ Mall
A, 20 points < br /> C, ① ② ③ ④ ⑤ ⑥ ⑦ ⑧ ⑨ ⑩; ② ⑦ ⑧ ⑨ ⑩; no resources D, ① ② ③ ④ ⑤ ⑥ ⑦ ⑧ ⑨ ⑩; ④ ⑤ ⑧ ⑨ ⑩; no resources
A, ① ② ③
A, ① ② ③ ④
C, 300
B, 200
C, A and B options include
B, because the identity of the QQ numbers into a more customer service systems, and more customer service QQ buddy system buddy system and are independent of the
C, ② ③ ④
B, the other using QQ2009 unofficial version, because they do not support multi-pat customer service, will not receive automated guided language;
D, 5 days 30 The following actions may or may not deduct those assessment scores
C, relationship between the two sides are not friends, temporary session does not support automatic banner.
D, click “mark as pending”
C, warning a month, the shelves in stores all goods
B, ① ② ③ ④ ⑤ ⑥ ⑦ ⑧ ⑨ ⑩; ① ⑥ ⑦ ⑧ ⑨ ⑩; no resources
D, late payment, not after use can accumulate
C, click on “Join the list to be shipped”
B, in the assessment
C, 7 days, 3
D, ① ② ③ ④ ⑦ ⑨
34. the following options which are patted assistant features?
B, commodity inventory problem
3. QQ Mall merchant service examination in the proportion of subjective indicators is the number
11. Which of the following indicators are subjective shop service indicators
19. whether it is the negative feedback, how long must reply
D, 10%
A, warning three months, the shelves in stores all goods
D, the overall data and objective indicators, subjective indicators of service , by sub-
B, in the upper right corner of the “System Menu”, select the job number setting function to set custom job number
D, of the above options are included